Shipping, Returns & Privacy

Shipping

Where we ship

We currently ship within the United States only.

Processing time

Every piece is made by hand, most of them to order. Most orders are made and shipped within 2–5 business days. Larger or highly personalized orders may take longer — if yours will, we’ll let you know by email.

Delivery

Once your order ships, delivery time depends on the carrier and your location. We’re not able to guarantee delivery by a specific date, so if you’re ordering for an event, please order early and include your event date when you contact us.

Digital printables

Printable files purchased on this site are emailed to the address you used at checkout. Because each order is sent by us, please allow up to 2 business days. Didn’t get yours? Check your spam folder, then email us and we’ll resend it.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we’ll be happy to reship it once the shipping cost is covered.

Returns & Refunds

Personalized items are final sale

Cake toppers and anything made with a name, age, photo, or custom wording are made just for you, so they can’t be returned or exchanged. If we made a mistake — for example, a name that doesn’t match what you gave us — we’ll remake it at no cost. Please review your spelling carefully before you check out.

Non-personalized items: 14-day returns

Ready-made pieces (like our magnets and cards) can be returned within 14 days of delivery if they’re unused and in their original condition. To start a return:

• Email us within 14 days of delivery with your name and order details.
• We’ll reply with the return address.
• Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item.

Once we receive and check the return, we’ll refund the item price to your original payment method. Original shipping charges aren’t refunded. Your bank or card issuer may take several business days to show the refund.

Damaged or wrong items

If something arrives damaged or isn’t what you ordered, email us within 7 days of delivery with a photo of the item and the packaging. We’ll send a replacement or a full refund — your choice — and you won’t need to pay for return shipping.

Digital printables

Because files can’t be “returned” once delivered, digital purchases are non-refundable. If a file won’t open or something looks wrong, email us and we’ll fix it or send a corrected file.

Cancellations

Need to change or cancel? Email us as soon as possible. We can cancel for a full refund until we start making your piece. Once production has begun, personalized orders can’t be cancelled.

Privacy

We’re a small handmade business, and we only collect what we need to make and deliver your order.

What we collect

• When you order: your name, email, phone number, shipping and billing address, and order details (including any names or ages you give us for personalization).
• When you contact us: whatever you include in your message, such as your name, email, event date, and ideas.

Payments

Payments are processed securely by Stripe. Your card details go directly to Stripe and are never seen or stored by us. Stripe’s handling of your information is described in the Stripe Privacy Policy.

How we use it

We use your information only to make and ship your order, send your files, answer your questions, and keep basic records our business is required to keep. We don’t sell, rent, or trade your personal information, and we don’t send marketing emails unless you ask us to.

Your basket and this website

• Your basket is saved in your own browser so it’s still there if you come back. It isn’t sent to us until you check out, and you can clear it by emptying your basket.
• We don’t use advertising or tracking cookies.
• Some product photos and videos load from Etsy’s servers, and our fonts load from Google Fonts. Those services may receive basic technical information (like your IP address) when your browser loads them.

Your choices

You can ask us at any time to see, correct, or delete the information we hold about you by emailing [email protected]. We may need to keep some order records for tax and accounting purposes.

Children

Our site is meant for adults placing orders. We don’t knowingly collect information from children, other than a child’s first name and age when a parent or adult provides it for a personalized item.

Contact

Email [email protected] or message us on Instagram @charming_prints_and_krafts. We usually reply within 1–2 business days.

We may update these policies from time to time; the date below shows the latest version. Last updated: November 1, 2026.